Shipping & Returns


What is the shipping method?
 

After your costumes are finished, they will be shipped by UPS or DHL to US, Canada, Australia (only DHL) and most European countries, usually customers in these countries will receive the package in 2-5 working days after shipping. 


Packages shipped to the other countries may take some days longer for delivery, about 5-12 working days after shipping. the packages will be shipped by EMS. 


We will not be responsible for any delay during delivery including but not limited to customs postage checking, strike etc. 


If you need the item urgently and you are not in a country where packages shipped by UPS or DHL, you could also choose UPS, TNT or DHL for shipping. We will charge you some extra shipping cost, the extra shipping cost is calculated according to your detailed shipping address and the weight of your package. If you want to update the shipping method, please contact our customer service to get more information.


It is customers’ responsibility to make sure that someone is available at your address during delivery of the item. Please note that the item would be returned to us by the courier after several unsuccessful deliveries. Buyers would need to pay the shipping fees for re-delivery if no one is available to take delivery of the item at the address given after several attempts.


What is the shipping cost?
 

Countries

Australia U.S.A. U.K. Canada France Italy Germany

Denmark

Nertherlands

Japan

Korea

Singapore

Spain

New Zealand

Sweden

Switzerland

Argentina

Austria

Brazil 

Finland

Mexico

Belgium

Norway

Russia

Czech Republic

Philippines Poland etc...

Costumes

Item

1

2

3

4

5

...

N(N>=3)

Shipping Cost

20$

30$

35$

35$

35$

...

35$

Wigs (some heavy wigs' shipping cost is 20 USD)

Item

1

2

3

4

5

6

7

Shipping Cost

15$

20$

30$

30$

30$

30$

30$

Costumes&Wigs

Costumes

1

1

1

2

2

2

N (N>=2)

Wigs

1

2

3

1

2

3

(N>=1)

Shipping Cost

30$

30$

30$

35$

35$

35$

35$


How can I trace my package? 

http://au.hellocosplay.com/page.html?id=18

 

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